Frequently Asked Questions

Orders and Shipping

Order processing can take 3-5 days. Once shipped, allow 7-10 days for package to arrive. 

Please contact us via Live Chat or Contact Us page within 12 hours of placing your order.

You will receive confirmation email from us to let you know the order you placed went through successfuly.

 

You will receive another email from us once we ship your order. The email will provide you with a tracking number.

 

You can also check out our Order Tracking page and input your order ID. 

You can go to our Package Tracking page and input your courier tracking number.

All Homenton.com products are shipped direct from our OEM manufacturers. While some of our manufacturers are located in the US, most of our partners are located in different countries.

 

By shipping direct from the factory, we are able to eliminate warehouse & storage costs in the US, and passing on the savings to you by offering quality products at great low prices.

We currently ship to United States.

 

Coming soon, we will be shipping to UK, Canada, and Australia.

Homenton.com uses Secure Sockets Layer (SSL) technology, an approved industry standard that provides you with a secure connection for your transactions.

 

In addition we use Stripe and Paypal to give you flexible, protected payment options.

We accept the following payment methods:

 

  • Credit Card (Mastercard, Visa, Discover, American Express)
  • Paypal

You can apply coupon at the shopping cart and checkout page. Input the code and click Apply.

Returns and Exchanges

Contact customer service via Live Chat or Contact Us page immediately, be sure to include order number, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, We will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.

 

Homenton.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

Please contact our customer service via Live Chat or Contact Us page, be sure to include order number, indicate which part(s) & Qty of which item(s), provide pictures or video evidence clearly showing everything received.

 

Homenton.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incomplete goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage.

 

Should your product not arrive in perfect condition, we recommend you contact us via Live Chat or Contact Us page within 48 hours of delivery and do not discard the damaged item & its packaging.

 

As soon as the damaged issue is confirmed, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund, replace or repair options.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

 

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

 

General Return

Customers can initiate a return within 14 days of receipt for any reason, as long as the item(s) are unused, unwashed, no pieces missing, and in their original condition –  complete with original packaging, tags, etc. It’s easy and fast.

 

It is free for customer to return the parcel to our designated local return address.

 

*Note: You can only enjoy one-time free local return for one order. If you initiate multiple return request under an order, you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

 

Defective Return

To qualify for a defective return, one of the following must apply:

-Item has a defect, or is faulty or malfunction
-Incorrect item was received
-Missing part(s)
-Damaged

 

We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Please be sure to include your order number, confirm the item number & Qty of the defective item(s), provide photographs or video evidence clearly showing the problem.

 

Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 14 days of receipt. After 14 days, Homenton will make every attempt to rectify, however charges may apply.

Step 1 – Acquire authorization and instructions

 

To begin the return or exchange process, please get in contact with our customer service first. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.

 

Step 2 – Ship product back

 

Once our customer service has approved your request, you will be provided with a return label. Ship the package to our local warehouse and wait for us to receive your returned parcel.

 

Step 3 – Refund or exchange

 

When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

 

The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.

 

Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

When we confirm to cancel your order, you will be refunded within 24 hours. When we receive your return, you will be refunded in 3-5 working upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.

 

If you originally paid with PayPal account balance, you can find the refund right away in your PayPal account.

 

If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

Product

Our products are direct from our OEM manufacturer partners located in different countries. We eliminate the middle man, storage, and warehousing in the US, so we can provide you with these great products at everyday low prices.

 

We have partnered with these manufacturers that produces the same high quality products for big box retailers and well known brands. 

All Homenton products are manufactured direct from our OEM manufacturer partners in various countries around the world. 

 

All products go through strict quality control to ensure the highest standards.

We have partnered with OEM manufacturers who produces the same high quality products you will find at your local big retailers.

 

Since we have our products shipped direct from our manufacturers, we eliminate a lot of the cost related to shipping, warehousing, and inventory managment.

 

We pass the savings on to you by providing high quality products, similar to your local big retailer sells at a much lower price.

Company

Homenton.com is based out of New York. While our staff is located in the US, our manufacturing partners are based out of China.

We are proud to donate $1 for every order to Water.org to help provide access to safe water around the world. 

 

For every $1 we donate, it creates $66 worth of impact. 

 

For more information go to our Charity page.

FREE Delivery

Free shipping on orders over $50

EASY Returns

No hassle returns on orders

Every Order Has A Purpose

We donate $1 per order to charity

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