All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Customers can initiate a return within 14 days of receipt for any reason, as long as the item(s) are unused, unwashed, no pieces missing, and in their original condition – complete with original packaging, tags, etc. It’s easy and fast.
It is free for customer to return the parcel to our designated local return address.
*Note: You can only enjoy one-time free local return for one order. If you initiate multiple return request under an order, you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
To qualify for a defective return, one of the following must apply:
-Item has a defect, or is faulty or malfunction
-Incorrect item was received
We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Please be sure to include your order number, confirm the item number & Qty of the defective item(s), provide photographs or video evidence clearly showing the problem.
Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 14 days of receipt. After 14 days, Homenton will make every attempt to rectify, however charges may apply.
Step 1 – Acquire authorization and instructions
To begin the return or exchange process, please get in contact with our customer service first. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.
Step 2 – Ship product back
Once our customer service has approved your request, you will be provided with a return label. Ship the package to our local warehouse and wait for us to receive your returned parcel.
Step 3 – Refund or exchange
When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received. Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.